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[求助] iLok更新发表了由软件造成的已知问题修复方法!!

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89
#1 13-6-16 17:16

iLok更新发表了由软件造成的已知问题修复方法!!



内容如下

Sync/Repair has been updatedJune 15, 2013 02:53 PST
Traffic volume continues to be high and some users are reporting that they cannot connect. Please be patient and if you get an error message, please wait awhile and try your operation again. We are working to improve performance levels.

June 15, 2013 00:40 PST
If some of your authorizations (licenses) show as being on your iLok but are not authorizing the software, or if some of your authorizations appear to be missing, this may be caused by a mismatch between the data on your iLok and on our server. This data issue was related to a complex data migration of tens of millions of licenses delivered to users via many different methods, and has been resolved. Please know that your licenses have not been permanently damaged or removed from your iLok in any way; all of your non-expiring authorizations are still on your iLok and they have not expired.

We now have steps for you to follow to correct the license information and restore your authorizations to their proper state.
IMPORTANT: For the quickest and best result, we recommend going through these steps with each iLok individually, with ONLY that iLok plugged in.

The first generation iLok is not as speedy as the second generation iLok; please be patient as this type of iLok will take longer and the process may seem slow or like nothing is happening. Don’t quit the process, leave it alone until it is finished. Seriously! Don’t touch the keyboard.


  • Unplug all iLoks from your computer.
  • Launch iLok License Manager. If you see "operation in progress" immediately upon launching, wait until the message clears before signing in. BE PATIENT. Do not close the application. When the initial operation is finished, sign in.
  • Plug in ONE iLok.
  • Double-click the plugged in iLok in the left-hand location column to open the Details Pane.
  • Click the "Sync/Repair" link, and wait until the process completes. Again, be patient and let it do its job. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. This may take some time, especially for a first generation iLok.
  • Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok.
Repeat steps 3-6 until you have performed a Sync/Repair on each iLok.

We realize that this may have led to an interruption in your ability to work and we are very sorry for any inconvenience we have inadvertently caused. Our engineering team is continuing to work on improving our products and services. Many users are now reporting much better performance and we are striving to continue this trend.

As we may have said to you before, we truly appreciate your patience with us through this major release.

我的iLok也不幸中枪,账户出现严重丢失问题,不过iLok里面的授权依然存在,只是账户里授权丢失。
小弟英文水平实在有限,劳烦老师们有英文高人给翻译一下呗,特别是操作步骤。先谢过各位老师!

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565
#2 13-6-16 19:00
问题是他那个软件更新了没有?

1256
#3 13-6-16 19:04
谷歌翻译
同步/维修已经一直updatedJune 15,2013 02:53 PST
交通量持续高企,一些用户报告说,他们无法连接。请耐心等待,如果你得到一个错误消息,请等待一段时间,并再次尝试操作。我们正在努力,以提高性能水平。 6月15日,2013 00:40 PST 如果一些您的授权(许可证)的iLok上显示为,但没有授权的软件,或者如果您的授权似乎缺少,这可能可能造成的iLok,在我们的服务器上的数据之间的不匹配。这个数据的问题是涉及到一个复杂的数据迁移数百万牌照送到用户可以通过许多不同的方法,并已得到解决。请知道您的许可证没有被永久性损坏或删除您的iLok以任何方式非届满授权的iLok上仍然没有过期, 我们现在有步骤,供您参考,以更正许可信息您的授权和恢复到正确的状态。重要:对于最快和最好的结果,我们推荐的iLok通过这些步骤,每个单独的iLok插入第一代的iLok不作为第二代的iLok迅速;请耐心等待,因为这类型的iLok将需要较长的时间和过程看似缓慢或像什么都没发生。不要退出的过程中,独自离开它,直到它完成。认真!请勿触摸键盘。










拔下所有iLoks从您的计算机。
启动iLok许可管理。如果你看到“操作正在进行”推出后,立即等待,直到该消息之前清除签署英寸耐心,不要关闭该应用程序。当最初的操作完成后,登录。
在一个 iLok的插头。
双击打开“详细信息”窗格的iLok插入左手的位置列。
点击“同步/修复”链接,并等待,直到该进程完成。再次,要有耐心,让它做它的工作。进度条可能会闪烁,在某些点上,它可能看起来像什么都没发生,但你需要等待确认过程完成,这可能需要一些时间,尤其是第一代的iLok。
验证所有预期的许可证现在看到的iLok上,或在某些情况下,许可证可能在您的帐户,而不是对的iLok。
重复步骤3-6,直到你已经进行了同步/维修每个iLok的, 我们认识到,这可能导致中断你的工作能力,我们不慎造成的任何不便,我们非常抱歉。我们的工程团队正继续改善我们的产品和服务。现在许多用户都报告了更好的性能,我们正在努力继续这一趋势, 正如我们可能会说你之前,我们真正感谢您的耐心与我们通过本次重大

3075
#4 13-6-16 20:43

@

我刚按了新版本的程序 ····我这里没有任何的问题····

755
#5 13-6-16 20:46
原帖辣白菜 于 13-6-16 20:43 发表
我刚按了新版本的程序 ····我这里没有任何的问题····

人品问题,看几率的,吗的,我的一个ilok有问题,一个没问题,没问题的那个有每年30美元的ZDT保险服务,没买这个ZDT保险服务的那个直接嗝屁了!!!
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