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Known IssuesWe read each and every support email that comes in. Our support team has been working on answering each ticket as they analyze commonalities in the reports and pass along this information to our engineering team who is working to fully resolve all reported issues. This list is compiled to give you the latest information that may help your situation. Newer information is at the top of this list.
Please use a browser other than Chrome or Internet Explorer to view the content below.
Performance Enhancements and Sync/Repair UpdatesJune 17 2013 01:15 PST
Updates have been made to the iLok services to enhance performance and stability. Sync/Repair also has additional changes. The updates were to our server so you do not need to download and install a new version of the iLok License Manager application.
The new improvements make it easier to complete the initial Sync/Repair operation listed below. If you were not able to complete the Sync/Repair previously or have not yet tried to do so, please follow the steps below for each of your iLoks with only one iLok plugged in at at time.
If some of your authorizations (licenses) show as being on your iLok but are not authorizing the software, or if some of your authorizations appear to be missing, this may be caused by a mismatch between the data on your iLok and on our server. Please know that your licenses have not been permanently damaged or removed from your iLok in any way; all of your non-expiring authorizations are still on your iLok and they have not expired.
We now have steps for you to follow to correct the license information and restore your authorizations to their proper state.
IMPORTANT: For the quickest and best result, we recommend going through these steps with each iLok individually, with ONLY that iLok plugged in.
The first generation iLok is not as speedy as the second generation iLok; please be patient as this type of iLok will take longer and the process may seem slow or like nothing is happening. Don’t quit the process, leave it alone until it is finished. Seriously! Don’t touch the keyboard.
As we may have said to you before, we truly appreciate your patience with us through this major release.
License Transfer of OwnershipJune 14, 2013 18:37 PST
We have reports that placing an order for License Transfer of Ownership from one user account to another is not currently working on Windows and we are working to resolve this issue. If you have access to a Mac, you can complete your transfer order there. This post will be updated when the transfer of ownership order is supported on Windows. You can also check for updates to the iLok License Manager application by clicking on iLok License Manager in the application menu and choosing Check for Application Updates.
We are doing the best we can to respond to your support requests, but due to the number of emails, our response time is greater than usual. This Known Issues page will be kept updated with the latest news and should be relied on rather than a response to your support ticket.
We appreciate your patience and understanding,
The iLok Team
Please use a browser other than Chrome or Internet Explorer to view the content below.
Performance Enhancements and Sync/Repair UpdatesJune 17 2013 01:15 PST
Updates have been made to the iLok services to enhance performance and stability. Sync/Repair also has additional changes. The updates were to our server so you do not need to download and install a new version of the iLok License Manager application.
The new improvements make it easier to complete the initial Sync/Repair operation listed below. If you were not able to complete the Sync/Repair previously or have not yet tried to do so, please follow the steps below for each of your iLoks with only one iLok plugged in at at time.
If some of your authorizations (licenses) show as being on your iLok but are not authorizing the software, or if some of your authorizations appear to be missing, this may be caused by a mismatch between the data on your iLok and on our server. Please know that your licenses have not been permanently damaged or removed from your iLok in any way; all of your non-expiring authorizations are still on your iLok and they have not expired.
We now have steps for you to follow to correct the license information and restore your authorizations to their proper state.
IMPORTANT: For the quickest and best result, we recommend going through these steps with each iLok individually, with ONLY that iLok plugged in.
The first generation iLok is not as speedy as the second generation iLok; please be patient as this type of iLok will take longer and the process may seem slow or like nothing is happening. Don’t quit the process, leave it alone until it is finished. Seriously! Don’t touch the keyboard.
- Unplug all iLoks from your computer.
- Launch iLok License Manager. If you see "operation in progress" immediately upon launching, wait until the message clears before signing in. BE PATIENT. Do not close the application. When the initial operation is finished, sign in.
- Plug in ONE iLok.
- Double-click the plugged in iLok in the left-hand location column to open the Details Pane.
- Click the "Sync/Repair" link, and wait until the process completes. Again, be patient and let it do its job. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. This may take some time, especially for a first generation iLok.
- Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok.
As we may have said to you before, we truly appreciate your patience with us through this major release.
License Transfer of OwnershipJune 14, 2013 18:37 PST
We have reports that placing an order for License Transfer of Ownership from one user account to another is not currently working on Windows and we are working to resolve this issue. If you have access to a Mac, you can complete your transfer order there. This post will be updated when the transfer of ownership order is supported on Windows. You can also check for updates to the iLok License Manager application by clicking on iLok License Manager in the application menu and choosing Check for Application Updates.
We are doing the best we can to respond to your support requests, but due to the number of emails, our response time is greater than usual. This Known Issues page will be kept updated with the latest news and should be relied on rather than a response to your support ticket.
We appreciate your patience and understanding,
The iLok Team
更新：2013 6月20， 15:00 PST
这个警告不再有效。
iLok（PACE）许可证数据库的问题已经得到解决。
iLok 许可管理器同步/修复功能现在正常工作。
请参阅最新的同步/维修说明https://www.ilok.com/knownissues.html。
对于所有的iLok支持问题，直接联系 iLok（PACE） ：https://www.ilok.com
...........................................................................................................................................................
UPDATE: June 20, 2013 15:00 PST
This warning is no longer in effect.
The iLok (PACE) license database issues have been resolved.
The iLok License Manager Sync/Repair function is now working correctly.
Please refer to https://www.ilok.com/knownissues.html for the latest Sync/Repair instructions.
For all iLok support issues, contact iLok (PACE) directly: https://www.ilok.com
__________________
[ 本帖最后由 狗公腰 于 13-6-21 23:04 编辑 ]
这个警告不再有效。
iLok（PACE）许可证数据库的问题已经得到解决。
iLok 许可管理器同步/修复功能现在正常工作。
请参阅最新的同步/维修说明https://www.ilok.com/knownissues.html。
对于所有的iLok支持问题，直接联系 iLok（PACE） ：https://www.ilok.com
...........................................................................................................................................................
UPDATE: June 20, 2013 15:00 PST
This warning is no longer in effect.
The iLok (PACE) license database issues have been resolved.
The iLok License Manager Sync/Repair function is now working correctly.
Please refer to https://www.ilok.com/knownissues.html for the latest Sync/Repair instructions.
For all iLok support issues, contact iLok (PACE) directly: https://www.ilok.com
__________________
[ 本帖最后由 狗公腰 于 13-6-21 23:04 编辑 ]
